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Booking , Rescheduling & Cancellation:

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Your time and our time are precious, and we love providing our clients with an amazing experience, so please book your appointments in advance! If you need to cancel or reschedule, please let us know at least 72 hours in advance to avoid a 50% cancellation fee.  You may reschedule your appointment only once at least 72 hours in advance before your scheduled day. 

No-shows and same day cancellation will be charged the full amount.

 

Arrivals / Late Arrival:

Please arrive at your appointment no more than 5 minutes early for your appointment, as there is no waiting area.

We totally get that life happens! If you're running late, please contact us as soon as possible. If you arrive more than 15 minutes after your appointment time, a late fee of £15 will apply, and appointment time shortened or reschedule to ensure the next client is on time. We want to give you the full, fabulous experience you deserve! Please note that deposits are non refundable, but can be transferred to the new booking. If more than 30 minutes late, appointment will be cancelled and deposit will no longer be transferrable.

Plus ones are not permitted unless discussed in advance (e.g. for children's appointments/bestie deals)

 

Deposit Policy:

To secure your appointment, a 50% non-refundable deposit is required at the time of booking. This deposit goes towards your total service fee and ensures your spot is reserved. The remaining balance is due at the time of your appointment. Deposits may be transferable if rescheduling at least 72hrs  but non-refundable under any circumstance 

 

Payment:

Payment is due in full at the time of your appointment. We accept cash, card, and mobile payments. Want to treat someone special? We also offer gift cards for the perfect beauty gift!

 

Refunds:

While we aim for every client to leave looking and feeling amazing, we understand that sometimes things don’t turn out as expected. If you're not happy with your service, let us know within 48 hours, and we’ll do our best to make it right. Due to the personalized nature of our services, we do not offer refunds, but we'll always work to ensure you're completely satisfied!

 

Aftercare & Maintenance:

To keep your lashes and brows looking fresh, follow our aftercare instructions. For lash extensions, avoid getting them wet for 24 hours and steer clear of oily products around the eyes. Don’t forget to book your infills every 2-3 weeks to maintain that gorgeous look!

For Braids styles:  Ensure to moisturize your scalp with oil or braid spray 2-3 times a week to prevent dryness and flaking. Cover your braids with a silk or satin bonnet/scarf at night to reduce frizz and protect edges. We recommend removing braids after 6-8 weeks to protect your natural hair and edges 

 

Hygiene & Safety:

Your health and safety come first! We follow the highest hygiene standards and sanitize all tools before each use. If you have any allergies or sensitivities, please let us know so we can provide the best experience tailored just for you. We want you to feel pampered in a clean, safe space!

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Patch Tests:

A patch test is required 24-48 hours before any brow tint, lash lift, lamination or lash lift treatment if you are a new client or have not had this service with BeautybyHM in the last 6 months.

If you skip the patch test, you must sign a waiver form on the day of your appointment to acknowledge and accept full responsibility for any reaction. BeautybyHM will not be held liable for any adverse effect if a patch test was declined.

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Content Usage Policy:

By booking a service at Beauty by HM, you consent to the use of photos, videos, or other content created during your appointment for promotional and marketing purposes. These may appear on our website, social media, or other platforms. If you prefer not to have your images used, please notify us before your appointment.

This ensures we respect your privacy while showcasing our artistry. 💕

By booking an appointment, you agree that you have read, understood and accepted these policies.

We can't wait to pamper you!